Nordictrack Audiostrider 800 Elliptic…


Updated at 4/17/2014 03:29:22 - Details
Comments(10)

JCLAUSER We purchased the Audiostrider 990 in December and it has been working perfectly. The programs start off for the beginner and ramp up quickly to become quite challenging. When I completed the beginner 20 min workout for the first time I realized this was a piece of equipment that was going to help me reach my goals of weight loss and endurance.

snacker I purchased this elliptical in October 2008. After putting it together I got on to try it out and it did not work. I called Icon (Icon makes nordictrack, proform and many other brands of fitness equipment. Check thier web site. Should stay away from them all) and they said they would wave the $45.00 service fee since I just purchased the machine. That was nice of them since I just took it out of the box and it didn't work. ha ha ha! Well maybe if they hadn't waved the fee I would have taken it back when I had the chance. Then the foot pedal was making a clicking noise. They sent me a new left foot pedal and its slightly better but I still hear it. Then I start hearing a clunking noise. And as many others have written they want me to take it apart. I told them I would not. Then they tell me there is going to be a $45.00 service fee. My warranty does not have this clause it says labor is included for a year. After arguing for a while they sent a tech. They told me they can change the warranty any time they wanted to. They stated I will get a letter from their legal department explaining their rights. Still waiting for the letter. It is only six months old. The tech. came and my belt is worn because a pully (I think that is what it is called) is bent. So how much longer before it bends again. I guess I am stuck buying the warranty.

tarkus1268 I've had this machine for just under one week. Assembly wasn't all that complicated, I was able to do it myself in about 90-110 minutes, 15 of that spent just unpacking it.

After assembling the machine according to the directions I noticed that the motor turned until the ramp adjuster rod bottomed out (ramp at 30 degrees) and stopped the motor from turning. Being a mechanic I had to diagnose and troubleshoot the problem. If I disconnected the position sensor the motor would perform what I thought would be a normal self test, it turned in one direction for a second then the other. Beyond that, the motor would not respond to my changing the angle of the ramp. I figured either the control panel or motor control were bad and called the support number. I talked with a very helpful woman who, after I told her what the problem is, asked if I'd read about calibrating the motor/sensor in the manual. I said I had not and promptly scanned through my owner's manual and did not see anything regarding calibration. She walked me through the calibration routine and the unit has worked flawlessly since then. My comment to the CSR was that the calibration routine should have been in the manual.

FYI, to get to the calibration routine press and hold the fan button for about five seconds until a screen comes on that has a version number on it. Release the fan button. Press the display button once you'll get a new screen that has a pot value number shown. Press either the 10 degree setting button and the motor will calibrate. After it's done calibrating the pot value screen wil come back up. Press the display button again. Now it will check all the pixels of the display, it's slow. Press the display button to stop that and restart the machine. Now the ramp raises and alowers as it should. This info should have been in the manual. And this is the reason I did not give the machine five stars.

It would also be nice, as others have pointed out, if there were a built-in volume control and maybe a better mixing of the iFit audio and any media player one might use with the machine.

My goal is to get down to 200 or less from 250. With this machine I believe I have the right tool to help me reach that goal. YMMV

hpascoa I've had this machine for just under one week. Assembly wasn't all that complicated, I was able to do it myself in about 90-110 minutes, 15 of that spent just unpacking it.

After assembling the machine according to the directions I noticed that the motor turned until the ramp adjuster rod bottomed out (ramp at 30 degrees) and stopped the motor from turning. Being a mechanic I had to diagnose and troubleshoot the problem. If I disconnected the position sensor the motor would perform what I thought would be a normal self test, it turned in one direction for a second then the other. Beyond that, the motor would not respond to my changing the angle of the ramp. I figured either the control panel or motor control were bad and called the support number. I talked with a very helpful woman who, after I told her what the problem is, asked if I'd read about calibrating the motor/sensor in the manual. I said I had not and promptly scanned through my owner's manual and did not see anything regarding calibration. She walked me through the calibration routine and the unit has worked flawlessly since then. My comment to the CSR was that the calibration routine should have been in the manual.

FYI, to get to the calibration routine press and hold the fan button for about five seconds until a screen comes on that has a version number on it. Release the fan button. Press the display button once you'll get a new screen that has a pot value number shown. Press either the 10 degree setting button and the motor will calibrate. After it's done calibrating the pot value screen wil come back up. Press the display button again. Now it will check all the pixels of the display, it's slow. Press the display button to stop that and restart the machine. Now the ramp raises and alowers as it should. This info should have been in the manual. And this is the reason I did not give the machine five stars.

It would also be nice, as others have pointed out, if there were a built-in volume control and maybe a better mixing of the iFit audio and any media player one might use with the machine.

My goal is to get down to 200 or less from 250. With this machine I believe I have the right tool to help me reach that goal. YMMV

FitnFierce I've had this product for maybe 2 years now (my husband's finding out when we actually purchased it as we speak). I went to use it Saturday and the program started when I started to stride, then stopped as if I had stopped, however, I didn't!! I have no clue what's going on as there are no new sounds (had squeaking already) indicating a loose piece. I went to look at the warranty information and it looks like only frame is still covered. If anyone else has had this problem, can you please let me know what you may have done to fix it?? I really am not trying to spend any money on this elliptical as I feel I've already paid enough! Also, I'm not even sure if I got an extended warranty or not (purchased from [...], not [...]), but if I did, how long does it go for? If it's still covered, I will take the time and energy to try and find it!!!Thanks...

1234Larry I purchased this product in December 2008 and used it a total of eleven times when it began making a horrible noise. I tried taking the cover off that provides access to the pedal disc but even with a drill was unable to budge any of the four bolts. I even broke one allen wrench and twisted another (and yes, I am mechanical minded). I called Customer Service, waited an hour to get through, and then I am told to take it apart and see what is wrong with it! I explained I am unable to do that and I need them to come and fix it - but that cost $45! A nineteen day old, brand new out of the box piece of equipment, and I have to pay someone to come out to fix it. Well, over two weeks later I am still waiting for someone to call and fix it. Two weeks later and several phone calls to Nordictrack I am still waiting.

DON'T WASTE YOUR MONEY ON A NORDICTRACK PRODUCT. If you want to spend a considerable amount of money for a product that is not backed by the company that makes it and to date really does not truly care about customer satisfaction then by all means spin the wheel and see if you get lucky and find one that is as good as some on here say it is. Sears has stated they will refund my purchase price and I will be returning it. I will never consider a NordicTrack product in the future.

RJD1 I've had my 990 for almost two months and am quite pleased with it.

That said, I do have several comments that people should be aware of when they consider buying the Nordic Track 990.

The item is very large. Those with limited useable living area may have difficulty adjusting to such a big piece of equipment. Even when it is folded up, it takes up a sizeable piece of your living area.

Given the size of equipment, the shipping box is VERY large...one person cannot handle the box. Also, you will have a HUGE amount of packing debris (foam blocks and cardboard) when you unpack the item.

One person CAN put the elliptical together. I was able to do it by myself and it took about 3 hours to do so (I put something together wrong and had to take it back apart so it would have only taken 2 hours if that hadn't of happened). But you do need to have some physical strength to handle some of the pieces (ability to lift and hold for short periods of time approximately 20 pounds).

The instructions to put the elliptical together were very easy to follow. Another bonus is that while there are many small pieces (screws, nuts, etc.), they are all clearly marked so I didn't find it confusing.

The machine is quite sturdy though I do question the life of some of the items. For example, the pedal arms have rollers on the end of them. The rollers have bearings in the middle and slide onto an axle on the pedal arms. They are fastened to the pedal arm via a snap ring. I can see a potential in the future for the snap ring(s) breaking, which would result in the roller falling off of the pedal arm. I plan on getting some snap rings and having them on hand.

The machine itself is easy to use and I enjoy using it. Others may be intimidated by the cost but I really like some of the automatic/push button features...you can electronically incline the machine, even in the middle of a workout. Also, it comes preprogrammed with 6 or 7 weight loss programs, 6 or 7 aerobic programs, as well as others. So there is a nice variety of workouts, ranging from 20 minutes to 45 minutes, at different difficulties. And those programs will automatically increase the resistance of the machine while you are working out. Also, when you are using the preprogrammed workouts, the display panel will tell you when to increase or decrease your speed.

Overall, I am pleased with my purchase and would recommend the Nordic Track 990 to someone looking to buy an elliptical machine.

ruledbycats This elliptical is not too bad and provides a good workout ,but the quality of contruction is not that great. I had a broken bearing when I assembled the unit that NordicTrack quickly replaced without charge. Also, when I put the demo ifit chip in the console to try it out, the chip apparently shorted out the speakers. The NordicTrack people are apparently aware of this problem. I'm still waiting on the replacement console because the consoles are on backorder (sounds like a lot of failures). NordicTrack seems to respond to these problems, but I wish their quality control at the factory was better. So, not too bad, nice machine when it works, but the construction quality makes me wonder how long the unit will hold up in the long term.

gilly8 I bought my elliptical on 2/23. I am not mechanically inclined but I decided to put this together myself. It was very easy. It did take me 3 hrs but the instructions were very plain and easy to follow. My husband just had to help me once, he held the monitor up while I connected the wires. I am so glad I bought this. I love it, love it, love it. I already own a nordic treadmill 1800 series that I purchased 6 yrs ago and it's still going strong so I knew my elliptical had to be a nordic track also. This elliptical is very quiet, runs extremely smooth and I really get a good workout.

Leslie1024 When my husband and I went to purchase an elliptical machine in January this year, we wanted to find the most stable, well equipped machine we could find, but couldn't afford a club-quality machine, so we settled on the NordicTrack AudioStrider 990. At first glance, it appeared to have the function and capability we were looking for and the price was OK at $999. We have never been so wrong.



The first day, we assembled the machine and parts were made wrong. The welding is about the worst I've ever seen and some of the parts didn't even line up. Still, I thought it may just be a temporary thing and I called the cust. service parts line. I did not have a bad experience with them as some people have. They sent out the part (it came in about a week) and we were up and running.



Within days, the machine started to squeak and make noises. I was told this was a "quiet" machine. Recently, the power ramp began making a horrible squeaking sound and then yesterday, the wheel that goes inside the ramp just completely broke.



After three or for calls to cust. service and having parts sent out, we've decided we should get our money back while we still can. They will come out for free and ship parts for free for the 1 year warranty, but if this machine is falling apart after two months, who knows what condition it will be in by next year.



Luckily, while I am thoroughly disgusted by NordicTrack and their quality, I am still VERY happy with our Sears store. I called this morning and they told us to bring it in for a full refund (whether or not it was back in the box the way it came.) We DID keep the box, but she said it didn't matter because it's defective and we could get our money back. I have been very happy with the Sears store, but would strongly suggest they stop selling and promoting NordicTrack products.



I'm not sure what we'll buy next, but I can guaranty it will be a different brand. If you haven't purchased a NordicTrack already, DON'T.



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